FAQs

General FAQs

1. What is A1 Dupatta?

A1 Dupatta is a store specializing in a wide variety of high-quality dupattas, suits, scarves, and stoles for all occasions, available both online and in our physical store.

2. What types of products do you offer?

We sell dupattas, suits, scarves, and stoles, providing a diverse range for every occasion.

3. Are the colors and designs on your website accurate?

All images on our website are for illustration purposes only. Colors and designs may vary.

4. What shipping options do you offer?

Currently, we only offer standard shipping.

5. Do you ship internationally?

We ship products within India 🇮🇳 only.

6. How long does shipping take?

Standard shipping takes 3-5 working days, although it may take longer depending on unforeseen conditions.

Returns and Exchanges FAQs

7. What is your return policy?

We currently do not accept returns, but we plan to implement a return policy in the future.

8. How do I initiate a return?

Since we don’t accept returns at this time, please keep an eye out for future updates regarding our return policy.

9. Can I exchange an item?

Unfortunately, we do not offer exchanges at this time, but we hope to in the future.

Product Care FAQs

10. How should I care for my dupatta, suit, or scarf?

Washing and ironing instructions vary according to fabric. Please visit our blog for detailed care information.

11. Do you provide care instructions with your products?

To be environmentally friendly, we don’t send care instructions with products, but we are exploring alternatives that won’t interfere with the environment.

Customer Service FAQs

12. What are your customer service hours?

Our service hours are from 9 AM to 7 PM, Monday to Saturday. Hours may vary during occasions and festivals.

13. What should I do if I can’t find a matching outfit?

We try our best to provide a wide variety of dupattas, suits, scarves, and stoles, but we can’t guarantee finding matching outfits.

14. How can I contact customer service?

You can reach us via email, phone, or through our website’s contact form. As I manage both the online and physical store, it may be difficult to answer every call. Please message us through the contact form for the quickest response.

15. What if I have an issue with my order?

Please contact our customer service team immediately, and we’ll resolve the issue as quickly as possible.

Promotions and Discounts FAQs

16. Do you offer discounts for bulk purchases?

Yes, we offer bulk purchase discounts. Please contact us for more information.

17. How can I find out about sales and promotions?

Community and Social Media FAQs

18. How can I follow you on social media?

19. Can I share my dupatta look on social media?

We encourage our customers to share their looks! Tag us for a chance to be featured.

20. Do you have a blog or style guide?

Yes, our blog features style tips and inspiration for incorporating dupattas, suits, scarves, and stoles into your wardrobe.

Final FAQs

21. What if I can’t find what I’m looking for?

22. Do you have both physical and online stores?

Yes, we have both a physical store and an online store for your convenience.

23. How can I stay updated on new arrivals?

Subscribe to our newsletter for the latest arrivals and exclusive offers.

24. What payment methods do you accept?

We accept credit/debit cards, UPI, and other secure payment methods.

25. Do I need to create an account to place an order?

Yes, you must log in to your account to place an order.

26. What if I find mistakes on the website?

I am regularly checking and correcting any errors, but please forgive me for any issues you may encounter. Your understanding is greatly appreciated!